Payment and Refund Policy
Payment for all DNA testing services must be made in full at the time of ordering. Orders will not be processed or shipped until payment has been successfully received and confirmed by US Diagnostics Center (USDC).
Once a collection kit has been shipped or released for pickup, the order becomes final, and no refunds, cancellations, or chargebacks will be permitted. This policy applies regardless of whether the client completes sample collection or returns the kit. Due to the nature of biological sample collection kits, returns are not accepted once opened.
In cases where USDC determines that a replacement kit is necessary due to damage or shipping error, a replacement will be issued at no additional cost. Refunds will only be considered if USDC is unable to fulfill the order due to circumstances beyond its control.
How to Request a Replacement
If you received a damaged kit or believe there was a shipping error, contact us within 14 days of delivery:
- Email: support@usdctest.com
- Phone: (937) 790-9991
Please include your order number and a description of the issue. Our team will respond within 1 business day.
US Diagnostics Center
333 Conover Dr., STE C
Franklin, Ohio 45005
Phone: (937) 790-9991
Email: support@usdctest.com
