Contact Us

Have questions about our DNA testing services? We're here to help. Reach out using the information below or fill out the contact form.

Hours and Response Times

Our support team is available Monday through Friday, 9:00 AM to 5:00 PM Eastern Time. Phone calls and emails received during these hours are typically answered the same business day. Messages sent outside of business hours are answered the next business day.

If your question is about a test you have already ordered, please include your order number in the first line of your message so we can pull up your file immediately.

What Can We Help With?

Most of our incoming questions fall into one of these categories. If your question fits one of these, the linked page usually has the answer faster than waiting for a reply:

• Which test do I need? Start with our paternity testing guide, kinship DNA testing guide, or the full home DNA test collection.
• Pricing and what's included: Home paternity is $79, home maternity is $129, and sibling, grandparent, or aunt/uncle tests are $139. All kits include lab processing, return shipping, and results — see the complete pricing guide for full details.
• How long will it take? Results are typically available 7 to 10 business days from the date you order (lab processing itself takes 2 to 3 business days after samples arrive). See the full timeline breakdown.
• Sample collection questions: Our step-by-step kit instructions cover the collection process from unboxing to mailing.
• Reading your results: Every report includes the Combined Paternity Index and the Probability of Paternity. Our results-interpretation guide walks through what each number means.
• Legal or immigration testing: Legal and immigration DNA test kits are Coming Soon. We are not currently able to accept new legal or immigration test orders. For questions about future availability, please email us and we will notify you when these products launch.

Lab Drop-Off

Our laboratory is located at 333 Conover Drive, Suite C, Franklin, Ohio 45005. Customers in the Dayton and Cincinnati areas are welcome to drop off completed kits at the lab during business hours instead of mailing them. Please call ahead at (937) 790-9991 so we can be ready to receive your samples and log them into the system immediately.

Frequently Asked Questions

How quickly will I hear back?

Emails and phone messages received during business hours (Monday to Friday, 9:00 AM to 5:00 PM Eastern) are typically answered the same day. Messages received on evenings or weekends are answered the next business day.

Can I check the status of my order?

Yes. Include your order number in your email or on the phone and we can give you a real-time update on where your kit is in the process — whether it is in transit to you, in transit back to the lab, in processing, or ready for report delivery.

Do you offer support in languages other than English?

Our support team is English-speaking. For customers who prefer to correspond in Spanish, please note that in your message and we will do our best to accommodate written Spanish correspondence.

What if my kit arrived damaged or with missing items?

Contact us within 48 hours of delivery and we will ship a replacement at no charge. Please do not attempt to collect samples with a damaged kit — the results may be compromised.